Install, Registering, & Uninstall Technical
Support
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Installing
Q: I’ve downloaded the product, now what
do I do?
A: Go to the directory where you’ve downloaded our product and run the downloaded
file. For example, the download WebImage v2 file is WI32_211.EXE. Run that file
and it will automatically start the install process for you. Just follow the steps
of the install process.
Q: During the install, it prompts to register image types,
should I?
A: It’s up to you. In doing so, you’re telling Windows to launch WebImage by default
for the defined image types. This means, if you double click a BMP file in Explorer,
it will start up and load it into WebImage. However, this does not preclude it
from loading into any other product. If you prefer to have your images load into
another image product, do not select this option.
Registering
and Upgrades
Q: How do I register a copy of WebImage or I Spy?
A: First, email or mail an
order form to us, or utilize
our secured on-line order
system. We will give you a registration key that "unlocks"
the product. Once you have the key, run the program and either press the Register
button from the splash screen or select Register Application from the Help menu.
This will bring up a dialog with two fields. Enter the Registered Name in the
first field exactly as you spelled it to us. (Case, spacing and punctuation are
important.) Next enter the Registration Key in the second field. Remember, the
key has no spaces and all letters are lower case. Press Ok and you are ready
to go. WebImage v2 and I Spy v2 will give you feedback telling you if you entered
the correct code. WebImage 1.72 will simply accept the code if it is correct.
Additionally, if you have ordered the v2 bundle, you need only enter the code
in one application, as the other will seek the key out and register itself.
Q: Do I have to pay for WebImage all over again even though
I just bought my
copy of 1.72?
A: If you have already purchased a key for 1.72, both WebImage v2 and I Spy v2
will search out the 1.72 key and will use it to unlock themselves automatically.
You don't even need to contact us to get a new key!
Q: I’m upgrading from Windows 3.1 to Win95 and would like
to upgrade my WebImage,
do I need a new key?
A: Yes you do, email or call us for a key. The upgrade is free.
Q: I have a copy of WebImage v1.72 from Andover’s WebG
product bundle, can
I get a free upgrade to v2.11?
A: No, however, you can upgrade to v2.11 for a reduced price of $29.95, just provide
your WebG serial number when ordering.
Q: I have a copy of WebImage v1.71 that came on disk,
what is my upgrade cost?
A: The upgrade is free, however, you’ll need to provide us your order information
so we can generate a registration key for you.
Q: Why does the program keep telling me my registration
is invalid even though
I entered the Registration Key just like you told me?
A: There are a couple possible problems. The first is that either the Name or
Key you are entering is incorrect. The Name needs to be entered exactly as you
spelled it to us, with exactly the same case, spaces and punctuation. Additionally,
the key needs to be all lower case and exactly six characters with no spaces.
If you've double checked and it still doesn't work then it's possible you have
the wrong type of key. You'll need to contact us to determine which key you have,
which key you need and how, exactly, you are entering the information.
Q: I’ve seen keys for your product circulating via various
Internet channels,
are they valid?
A: They may be, but please don’t perpetuate software theft. If you think it’s
OK to illegally copy our software, please take a week and come work for us for
free…we’ll call it even.
Uninstalling
Q: How can I get uninstall your program?
A: WebImage & I Spy v2 are extremely simple to uninstall. They will both removes
themselves completely, including cleaning up the registry and the task bar. However,
DO NOT just delete the directory where they’re located, run through the unistall
process to ensure a complete removal of all items.
To uninstall, start the Add/Remove Programs application from the Control Panel,
select WebImage, and press Remove. Another way is to double-click on the Uninstall
WebImage executable in the Group 42 directory, or select Uninstall WebImage from
the task bar. If you have installed the I Spy only package, the steps are the
same as for WebImage, but the uninstalls are labeled with the I Spy program name.
WebImage v1.72 has no uninstall feature under Win95, but it’s still quite simple.
First, select REGISTER IMAGE TYPES from the Option menu and deselect all the image
types. Exit the product. In Explorer, locate the WebImage directory and delete
it.
To delete WebImage v1.72 under Windows 3.1, simply delete the WebImage directory.
Also, delete the WEBIMAGE.INI file located in the \windows directory.
To delete GraphX Viewer, simply delete the GVIEWER directory. Also, delete
the GVIEWER.INI file located in the \windows directory.
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